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(FAQ)Frequently Asked Questions…
Aren’t all DJ companies basically the same?
How is your company different?
Why are the prices between some companies so different?
What types of experience do your DJ’s have?
What do your packages include?
What kind of customer service can I expect?
What type of equipment do you use?
Are there any additional charges?
Can we pick what music gets played?
What if the DJ is no longer with the company or becomes unavailable?
What happens if something breaks?
How do we reserve your service?
Will you be available to answer questions?
How do we submit our information?
Aren’t all DJ companies basically the same?
No, they vary greatly in size, style of performance and quality of service offered.
Probably the most important factor in picking a DJ is matching the company’s style with that of your own and your vision of how you would like your wedding reception to be. Some companies offer singing DJs, props, and party favors for wedding receptions while others prefer a more formal approach.
ITM believes weddings are an elegant occasion and should be treated with a little more respect than an inflatable air guitar affords. Great music, a crowded dance floor, a personable DJ, and refined crowd interaction is our goal.
Whatever size or style of company you choose, make sure you get an experienced and personable disc jockey. The best way to do this is to make sure you will be able to meet with your DJ before you book with a company. This way you can see if their personality and style match what you are looking for. Typically companies that have an actual office should be in priority.
How is your company different?
At ITM we pride ourselves on our professional and experienced disc jockeys and an exceedingly high level of customer service.
We are a focused company that pays close attention to detail and offers extremely personalized service.
You will be able to meet with your potential DJ (by request) before you decide to book with us and will be in regular contact with our staff while planning your event.
When you meet with your potential DJ you will have a detailed discussion about the kind of atmosphere you want to create, the flow of the event and the types of music you do and do not want played. On your wedding day, your DJ will be a friendly face who knows exactly what you want and will exceed your expectations.
Why are the prices between some companies so different?
Don’t judge value on price alone! Its a little bit clichéd but you get what you pay for. Sure, you can save a few hundred dollars by going with a cut rate DJ but why would you risk ruining one of the most important events of your life with poor entertainment? Find out about each prospective DJ’s experience, music library, and equipment. What is their personality like? Is their style what you are looking for? Ask for references. Then judge what you are getting for your money.
A long list! Over 95% of our clients rate us Excellent on both Overall Customer Service and Overall Performance. Read some of our Client Testimonials to view feedack.
What types of experience do your DJ’s have?
All of our DJ’s have a minimum of seven years experience. In addition to weddings, our DJ’s have performed at many different types of events. This gives them the ability to cater to more diverse crowds and “read the dance floor” better than most DJ’s. All of our DJ’s undergo an extensive screening and training process to ensure they meet ITM’s high standards.
No, a good DJ does a lot more. Before the event even begins, DJ’s will put in 10 to 20 hours of prep work including assembling music, meeting with the clients, and setting up the system. Specifically for wedding, once the event starts they will act as Master of Ceremonies by handling all of the introductions and announcements. They also act as a Wedding Planner by coordinating the activities of the photographer, videographer and banquet hall. Then, they take requests from the guests and ensure everyone is having a good time – all while playing music to keep the dance floor packed!
What do your packages include?
Our packages contain everything you will need for your reception including a wireless microphone, sound system and lighting. The specific equipment varies from package to package depending on the package selected and your specific needs. Our event consultants are ready to answer any questions you may have regarding your event. Contact us today to book an appointment or for any additional information you may have. In Touch Media recommends all our potential clients to browse over to our Photo Gallery to view our offerings.
That depends on the type of atmosphere you want to create, the number of guests you are expecting and the size of the venue. One of our representatives would be more than happy to assist you in choosing the right package.
What kind of customer service can I expect?
In short, the best! We take great pride in working with our clients before, during and after their event to ensure their event goes exactly as planned. We are available to you as a resource throughout the entire planning process and will go the extra mile on the day of your event to make sure you and your guests have a great time and everything is trouble free.
The DJ will play from the moment your guests arrive until they leave. There is no hourly fee!
What type of equipment do you use?
All of our equipment is top of the line professional DJ equipment mounted in heavy-duty flight cases for protection and a professional appearance. Please browse over to our Photo Gallery to view our offerings. The specific equipment at your event will vary depending on the package.
We use a computers with legal mp3 music. The computer is a great tool that allows us to bring our complete music library to handle unexpected and last minute requests or to quickly locate a song. All songs are legally purchased therefore the quality is superb.
Are there any additional charges?
What you see is what you get.
Yes, we use detailed contracts that list the requirements of each party. This is to avoid any possible discrepancies.
Yes. Fully insured.
Can we pick what music gets played?
Definitely, this is your big day! Along with the specialty dances you can submit a list of “must play” songs and special requests. These songs are generally songs that are meaningful to you and your guests or you know will be dance floor hits.
If you are looking for a particular song and for some reason it is not in our library you may add it to your request list and we will obtain it for you.
Your disc jockey and our staff will be available to you throughout the planning process to help you choose the right music. Your discussions with your disc jockey along with your requests and those of your guest’s will give the DJ a good idea of the type music that will keep the dance floor packed all night. In addition to choosing songs you would like played you can also let us know types of music and specific songs you do not want played. You can be as involved as you like in the selection of music for your affair or leave it all up to our experienced disc jockeys, it’s your choice.
During cocktails and dinner it will be at a background level that will allow it to be heard throughout the entire room yet will still allow for normal conversation. Our speakers are on stands, which allows for a clearer projection throughout the room. When the dancing begins the speakers will be focused on the dance floor so that the volume level will be considerably louder on the dance floor than the rest of the room. If you would like it a little louder or quieter than average please let us know and we would be more than happy to accommodate. One word of warning; older guests sometimes have a harder time hearing when seated next to the DJ so keep that in mind when developing the seating arrangements.
Our disc jockeys always wear the appropriate attire for any event. The normal dress for receptions is a suit and tie. If you would prefer more formal attire additional arrangements can be made.
Depending on the package and the availability of the room, the DJ will be there 1 to 3 hours before the event begins to set up.
If for some reason a DJ is unable to make an event, we have back up DJs available as well as standing agreements with other DJ companies to provide emergency services.
What if the DJ is no longer with the company or becomes unavailable on your date?
With your approval we will substitute a DJ who is just as talented and has a similar style to your original DJ.
What happens if something breaks?
We only use top of the line equipment that is regularly inspected and maintained. Equipment failures are extremely rare; however, in case something does malfunction, a back up system is always on site that can be substituted seamlessly.
We have performed all over Ontario & Quebec and into the Northern States in the USA. We do although stick to a 1 hour radius from Downtown Ottawa at no extra cost. We do travel anywhere you wish, but beyond the one hour radius, for the safety of our staff an accommodation fee is required so they can sleep in the respected city.
How do we reserve your service?
If you would like to reserve a date, Contact us today to book an appointment. A 35 % non refundable deposit is required.
Will you be available to answer questions?
Of course, our staff and your disc jockey will be available to you throughout the planning process to help answer any questions you might have.
How do we submit our information?
Once the event is booked, our coordinators will advise how the correspondances will be. All information msut be finalized 3 weeks prior to your event.
